We are delighted to announce that Pharmatest is now an ISO 9001:2015 certified company. This is an internationally recognized standard that ensures that our products and services meet the needs of our clients through an effective quality management system.
We have had an internal quality assurance program and internal audit system in place for well over a decade to ensure the high quality of our services. Our decision to pursue ISO 9001:2015 Quality Management certification demonstrates our commitment to providing high-quality and consistent services to our existing and future customers. The ISO standard guides us in our consistency in our day-to-day operations. By adhering to the ISO standard, we ensure that our processes are predictable and repeatable.
Our Quality Manager Kati Rauva says “High quality and excellent customer service have always been our top priorities. We have a strict quality structure in place with highly-qualified personnel that oversee the entire process and are committed to our quality assurance program. Receiving this certificate demonstrates our customers have complete assurance that we operate to the highest quality standard”.
What is ISO 9001?
ISO is an independent and international, non-governmental organization. ISO audits are carried out by accredited and independent parties that operate according to international standards. International standards give world-class specifications for products, services and systems, to ensure quality, safety and efficiency. ISO 9001 standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach, and continual improvement.